Terms & Conditions

Thank you for visiting us at arthursorganics.co.uk. Please read these terms carefully, and print and keep a copy of them for your reference.

This website is owned and operated by Tony Park trading as Arthur´s Organic Deliveries, 96D Colman Road, Norwich, NR4 7EH.

If you need to contact us, please user the contact form or call 01603 291871.

VAT number: 822652244

Soil Association membership number: DA22350

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we received your order. A contract has then been made between us.

We will guarantee the price you paid on the website. However, we will have to check the availability of the goods.

In the unlikely event that the goods are no longer available, we will advise you of this and we may supply you with equivalent substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place an order:

The ordering process is offered in the English Language. When navigating on the boxes, shop or offers pages, you will be able to click on the “Add to Cart” buttons. The selected product will then be added to the shopping cart section on the right hand side of your screen. You will then be able to change the number of items you would like to buy of the same product or delete the item if desirable.

No purchase has been made at this point. When you are happy with the contents of your order, you may click on “check out with paypal”. This will take you through the payment and delivery details necessary to complete your order. Paypal is a secure method of payment.

The contract of purchase will not be filed in any central register of contracts (ie trade association or government body).

Delivery Details:

Weekly Service

The idea of a box scheme is that you buy a regular box at an agreed price. We will always bring the most local, seasonal produce available, whilst avoiding too much repetition by buying in from further afield where necessary.

We will bring you the same basic box each week unless you let us know otherwise

There is no delivery charge for standard seasonal vegetable boxes. However, if ordering by item or on a “choose your own” basis, there is a minimum order value of £15 to attract free delivery. Otherwise, there is a £2 delivery charge.

Minimum order for free delivery of wholefoods only is £25

Cancellation and returns

You can cancel the service at any time by giving us 48 hours notice. To do this, please e-mail us or get in contact by telephone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

This cancellation policy does not affect your legal rights.

Unsatisfactory goods

If there is a problem with the goods, please contact us. We are happy to replace any item not up to par without question.

Changes to these terms

These terms were last changed on 21/11/2017.

These terms will apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.